Payment and Refund Policy
Last updated: 30 September 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all bookings and purchases made through the website operated by showbeatzly for specialised courses in live production decks and control rooms. These include training in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both in-person and online course formats delivered to customers in the United Kingdom. It does not extend to third-party services or external events not directly provided by showbeatzly.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are quoted in British Pounds Sterling (GBP) and include value added tax at the prevailing rate unless otherwise stated. Course fees cover tuition materials and access to practical sessions where applicable. Additional charges may apply for optional extras such as certification documents or extended access periods. Customers are informed of the total amount due before completing any booking. No hidden fees are added after purchase confirmation.
Accepted Payment Methods, Payment Authorisation, and Payment Security
showbeatzly accepts major credit and debit cards, bank transfers, and approved digital payment platforms. Payments are processed through secure third-party gateways that comply with UK payment standards. Authorisation occurs at the time of booking, and funds are held until the contract is confirmed. All transactions use encryption to protect card details and personal information in line with the Data Protection Act and UK GDPR requirements.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A binding contract forms when showbeatzly sends a written confirmation email following receipt of full payment or a valid booking request. This confirmation outlines the course dates, location or access details, and any specific requirements. Until this email is received, no contract exists, and any provisional reservations may be cancelled without penalty by either party.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, customers have a 14-day cooling-off period from the date of booking confirmation during which they may cancel without reason. For courses commencing within this period, cancellation rights may be limited if the customer has expressly consented to early performance. Cancellations must be notified in writing to [email protected] or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations made within the cooling-off period or if showbeatzly cancels the course. No refunds apply to non-attendance without prior notice, partial completion of courses, or digital materials already accessed. Promotional offers and gift purchases are generally non-refundable once redeemed. Special rules for digital content mean that once streaming access begins, refunds are not provided except in cases of technical fault attributable to showbeatzly.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] with their booking reference, full name, contact telephone number using 01494 671234 where possible, and a clear statement of the reason. Supporting evidence such as proof of payment may be requested. Requests received by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG are also accepted. Incomplete submissions will delay processing until all required details are provided.
Inspection, Approval, Rejection, and Notification of the Refund Decision
showbeatzly reviews each request within 10 working days. Customers receive written notification of approval or rejection via email. If rejected, the reasons are explained, and customers may appeal by providing additional information. Approved refunds are issued without further inspection of physical goods since this service involves training courses.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are returned to the original payment method. Processing typically takes 5 to 10 working days after approval, though bank transfer refunds may require up to 14 days to appear in the customer's account. showbeatzly notifies customers once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
For online course modules or subscription-style access, refunds are not available after initial login or download of materials. Subscriptions auto-renew unless cancelled at least 7 days before the next billing cycle. Promotional discounts cannot be combined with refunds on prior purchases. These terms align with the Consumer Rights Act 2015 and cannot be overridden by this policy.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
In cases of failed payments, bookings are suspended until resolved. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as cancellations, and showbeatzly reserves the right to pursue recovery of costs where fraud is suspected. Customers should contact [email protected] immediately regarding any payment discrepancies.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect statutory rights under the Consumer Rights Act 2015, including the right to services of reasonable quality and the right to a refund for services not provided as described. UK customers retain all protections under the Consumer Protection from Unfair Trading Regulations regardless of any contractual terms.
Contact Route, Policy Changes, and Last-Updated Date
Queries regarding this policy should be directed to [email protected], 01494 671234, or Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. showbeatzly may update this policy to reflect legal changes, with the revised version posted on the website. The current version is dated 30 September 2026. Continued use of the site after updates constitutes acceptance of the revised terms.